I interned at the Royal Bank of Scotland (Operations). Since the bank’s HR informed me in advance about Work From Home (WFH), I had time to be prepared. Prof. Vasanthi Srinivasan’s article in BusinessLine offered some great tips. RBS was incredibly supportive in setting up remote system access. The project was about process improvement. I explored ways of enhancing customer experience and improving productivity, using a range of Six Sigma tools like SIPOC, Pareto, RCA and statistical sampling. I was also able to apply learnings from analytics, marketing and product…
