The chapter titled: ‘Policy and Practice of Delivering Government Services through Technology’ is part of the book co-authored by Prof. Anurag Singh and Dr. Rubee Singh 5 June, 2023, Bengaluru: A book chapter titled, ‘Policy and Practice of Delivering Government Services through Technology’, authored by Dr. Kalpana Gopalan of the Indian Administrative Service (IAS), Government of India, also an alumna of the Doctoral Programme and Post Graduate Programme in Public Policy & Management (PGPPM) of IIM Bangalore, has been published as part of the book, ‘Management 4.0: Empowering Managers Through…
Author: Kalpana Gopalan
Dr. Kalpana Gopalan, IAS, is a composite public policy professional - practitioner, policy-maker, scholar, author, volunteer and mother. Her 35-year cross-sectoral public service experience is enriched with a Doctorate and Masters in public policy from IIM Bangalore. Her views are personal, and for academic purposes only.
Pandemic Diaries: Coping with the Migrant Crisis in Karnataka By Dr. Kalpana Gopalan, IAS, and Alumna of IIMB
Covid-19 was a health crisis, the likes of which the world had not witnessed in over a century. In India, the health crisis was compounded by a humanitarian crisis triggered by the mass exodus of migrant labour. In this narrative, I describe how Karnataka coped with the migrant crisis during the second wave in 2021. To set the context, by 2021, the department of Labour had struggled with the strains and constraints of 2020. Union representatives, volunteers and labour officers had worked round the clock to ensure food, shelter and…